FAQ's

Frequently Asked Questions (FAQs)

Welcome to the Stockkrle FAQ page! Here, you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you have any other questions, feel free to reach out to us at stockkrle@gmail.com.

1. What is Stockkrle?

Stockkrle is an Indian e-commerce platform that offers a wide range of quality products at competitive prices. We aim to provide a seamless online shopping experience for our customers.

2. How do I place an order?

To place an order, simply browse our website, add the desired products to your cart, and proceed to checkout. You will need to create an account or log in to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit cards
  • UPI
  • Net Banking
  • Cash on Delivery (COD) (if available)

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on our logistics partner's website.

5. What is your shipping policy?

We offer shipping across India. Orders are typically processed within 1-3 business days and delivered within 3-7 business days. For more details, please refer to our Shipping Policy.

6. What is your return and refund policy?

If you are not satisfied with your purchase, you can return it within 7 days of delivery, provided the item is unused and in its original packaging. For more information, please visit our Refund Policy.

7. What should I do if I receive a damaged or defective item?

If your order arrives damaged or defective, please contact us at stockkrle@gmail.com within 7 days of receiving the product. We will assist you in arranging a replacement or refund.

8. Do you offer international shipping?

Currently, we only ship within India and do not offer international shipping.

9. How can I contact customer support?

You can reach our customer support team via email at stockkrle@gmail.com or by calling [insert phone number] during our business hours:

  • Monday to Saturday: 9:00 AM – 6:00 PM (IST)
  • Sunday: Closed

10. How do I create an account?

To create an account, click on the “Sign Up” button on our website and fill out the required information. Once registered, you will be able to log in and enjoy a personalized shopping experience.